Terms and Conditions

Shipping policies are estimated from when your order leaves our processing center. We ship within the U.S. and internationally; please verify your address before checkout as we are not responsible for misdeliveries. Orders shipped to Alaska and Hawaii may take an additional 2-3 days. International orders typically arrive within 6-10 business days, but customs or import fees are the customer's responsibility. Processing usually takes 48 hours, excluding weekends and holidays. Mail-in orders may take up to 4 weeks for delivery, with payments accepted only via cashier’s check or money order.

All packages are shipped via USPS First Class or Priority Mail (3-5 days), with delivery confirmation, and delivery times are estimated from when the order departs our center. If an incorrect or incomplete address is provided, the package will be returned to us and the customer will be responsible for additional shipping costs for redelivery. We are not responsible for lost or stolen packages after delivery has been confirmed; customers are advised to file theft claims with USPS if needed.

While we aim for all products to be available for immediate shipment, high demand or ingredient shortages may temporarily cause back orders. We will notify you promptly if this happens, and we will ship available items immediately, with the rest shipped at no extra cost once in stock. We reserve the right to refuse service at our discretion.

Users are responsible for the use and misuse of our products. A  patch test is recommended. We do not guarantee specific results, and you use products at your own risk.

You agree to indemnify Liquid Gold Hair, LLC, and its affiliates from any claims resulting from product use. We do not sell or share your information. 

Our refund policy allows for a full refund minus shipping and a 25% restocking fee if requested within 10 days of purchase, provided the product was bought directly from our website. Refunds are not available for hair extensions or wigs. Shipping costs for returns are the customer’s responsibility. To cancel an order, contact us within 24 hours; once shipped, orders cannot be canceled. 

For questions or concerns, contact us at 704-659-1239 or hello@liquidgoldhairproducts.com. Our mailing address is PO Box 561211, Charlotte, NC 28256. We reserve the right to update these policies as needed, and any changes will be posted on our site.